WeBarcelona - Reservation conditions -

RESPONSIBILITY

Webarcelona and the owners of the apartments

Webarcelona acts as an intermediary between the owners of the accommodation and the clients. Webarcelona is responsible for managing the reservations of accommodation in Barcelona, Madrid and Girona. Owners of the properties are responsible for the accuracy of the description of the accommodation and its contents on our website, and for the cleanliness of the accommodation on your day of arrival. However, Webarcelona can arbitrate between the owner and a client should any disagreement arise between them.

Where Webarcelona has been responsible for managing a reservation, in the event of an occurrence which renders the accommodation unusable (fire, interruption of water, electricity or gas supply etc.), we will try to find you a suitable alternative. This alternative accommodation will be as similar as possible to that which you had reserved. If you choose not to accept the alternative offered, Webarcelona will refund your advance payment plus any commissions or costs incurred in making this payment.

If, during your stay, any incident occurs which prevents you from using water, gas or electricity, the owner must try to effect the necessary repairs as soon as possible. Should the repair require a period of time such that your stay would be made less agreeable, the owner and Webarcelona will try to find you similar alternative accommodation without any additional cost, although, under no circumstances can the owner pay more than 100 % of the price per night which you were paying. If the cost of this alternative is cheaper than that which you paid for your chosen accommodation, the owner will refund the difference.

About the guests

The guest is the person who realized and confirmed the reservation and whose personal datas are in our data base.

On entering your accommodation you become responsible for any damage or the disappearance of any of the contents, whether produced by yourself or any of those in your company. At the end of your stay, the owner will check the condition of the property and, if necessary, the cost of any damage produced will be subtracted from your deposit.

It is not allowed that more persons lodge in the accommodation than the number of persons requested in the reservation. In the case that there are more persons in the accommodation, the owner of the accommodation has the right to cancel the reservation without any refund.

It is not allowed to make noise in the accommodation after 22:00 h according to código civil español. When entering or going out of the flat please avoid to make to much noise, especially after 22.00h. Please respect the right the neighbours for a rest.

CANCELLATION POLICY

If a reservation is cancelled at least 60 days before the day of arrival, the entire advance payment will be refunded, less administration costs (of up to 15%).

If the reservation is cancelled less than 60 days before the day of arrival, the advance payment will not be refunded. However, if we are able to obtain an alternative reservation of the same accommodation for the dates which you have cancelled, you will be refunded the total advance payment made (less administrative costs), or the proportional amount if the new reservation is less than that originally made by you. For example, if your advance payment was of 100 euros and we are able to make a new reservation with an advance payment of 80 euros, we would return 80% of what you had paid.

Partial Cancellations:

For the cancellation for one or two nights we apply the same conditions like the conditions for the cancellation for at least 60 days before the day of arrival. For example: If you cancel 1 night you will be refunded with the proportional amount for 1 night, if the reservation is cancelled at least 60 days before the day of arrival. If the reservation for one night is cancelled within 60 days before the day of arriva, the advanced payment willl not be refunded.

A change in the number of persons:

If you change the number of people for your reservation, the difference for this change regarding the advanced payment will not be refunded (administration costs).

By confirming your reservation you agree to accept the conditions expressed in this section. If you should have any doubts, please send us an e-mail at: info@webarcelona.net